![]() The goal of active support and analysis is to improve the effectiveness and efficiency of operations. ![]() It focuses on creating new services or improving existing ones while assessing customers and stakeholder's requirements. It is a mechanism that aims to minimize any adverse effects of changing events while ensuring the smooth functioning of an organization. This takes place before any other work begins regarding managing services, and its emphasis is on identifying potential risks and opportunities for change. Phases of ITIL process 1.Strategy for Change : ![]() It can also be used as a reference for those who want to know what each step entails and how they relate to one another to make quicker decisions about their projects. In addition, the ITIL process map can be used as a teaching aid and a reference tool for seasoned professionals in this field. It is an essential tool for service managers who want to document how their team handles different issues from start to finish. The ITIL process map is a diagram that depicts the various steps of incident, problem, and change management.
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